• Business Networking
    The Business Networking short course provides essential insight into the art of creating and maintaining strong and far reaching business networks. It explores identifying appropriate networks, network participation and personal networking competencies.
  • Change Management
    The Change Management short course takes a look at why people resist change and the skills and qualities you need to effectively manage change. This course provides you with the tools you need to analyse, scope, plan and implement change programs for your business.
  • Coaching and Mentoring
    The Coaching and Mentoring short course focuses on developing the necessary skills to facilitate a learning relationship including implementing a program and reviewing its effectiveness.
  • Conflict Resolution
    The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach that will help you deal with and resolve conflict.
  • Contract Management
    The Contract Management short course is designed as a practical guide to managing the implementation and monitoring of contracts. Exploring the contract lifecycle, you will learn the concepts and techniques for tendering, negotiating, managing risk and administering contracts; whilst building sustainable relationships with suppliers.
  • Create Strategic Human Resource Plans
    This short course addresses how to develop, implement and maintain a strategic approach to planning and managing human resources. Your increased ability to identify HR issues and champion improvements will see that HR activities are effectively integrated and aligned with the strategic objectives of your organisation.
  • Critical Thinking and Problem Solving
    The Critical Thinking and Problem Solving short course provides you with the skills you need to make decisions that are aligned to business goals. The course considers a range of models and techniques and provides practical guidance on how to implement them in your workplace.
  • Customer Service
    The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers. *Now available in Parramatta, NSW.
  • Dealing with Difficult Behaviours
    The Dealing with Difficult Behaviours short course supports your development as a proficient communicator, adept in dealing with challenging personalities and situations. Through this course you will gain the confidence and professionalism to maintain composure in the face of difficulty. *Now available in Parramatta, NSW.
  • Develop a Compelling Business Case
    This short course helps you develop the skills required to formulate strong business cases, as well as other objective-driven submissions.

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