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By Leon Gettler Are you getting all the work but little thanks? Do you have to put up with people’s annoying behaviour every day? Is your boss bullying, or micromanaging? Are people in your workplace repeatedly getting blamed when things go wrong? Do bullies have a cosy relationship with those in power? Are people continually quitting? Do you now dread coming into work? If you answer yes to any of the above, chances are you in a toxic workplace.

By Leon Gettler In a time when everyone is busy, flat out, when everyone feels they’re in a pressure cooker, increasing personal productivity has become more important than ever before. It’s not just about time management. It’s about being as productive as possible. Every week has 168 hours, it’s the same for everyone. But some manage to get more out of it than others.

Why do people take on second jobs? It’s a growing trend. Some of it might reflect the economy but it’s much more than that.

By Leon Gettler

Customer service is a critical element of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation with them. Done well, it increases the likelihood of further sales. From people’s telephone manner to the efficiency of order-fulfilment systems, almost every aspect of your business affects the way your customers view your business. There are specific measures managers can put in place to increase their levels of customer care.

Sitting down with departing employees before they leave can provide managers with valuable insight. By Amy Birchall

Dealing with a diverse range of characters playing Aussie football helped Mike Hirst guide the Bendigo and Adelaide Bank through the troubled waters of the GFC.

Simone Pelly writes about the challenges of being a young manager. In this post, she looks at how to make the most of networking events.

Mt's Amy Birchall spoke to founder of Agent99 Public Relations Sharon Zeev Poole to find out how managers can thrive in a changing media environment.

Jessica Harper at US News says the first thing new managers need to do is seek a mentor.

Every manager makes mistakes. Part of this is because becoming a manager requires a whole new set of skills.