Blog
With modern technology, it's important for organisations to be managing risk when it comes to their data. By Eddie Sheehy
When it comes to risk management in the digital age we all know that information is power.
In spite of the huge rise of digital documents and communication within the corporate sector, Australian executives all too often find themselves in the embarrassing (and unacceptable) position of needing to admit 'I didn't know' when faced with high-profile evidence of corporate fraud or inappropriate behaviour.
The Healthy Habits sandwich business sells more than just bread and filling. By Josie Gagliano
Katherine Sampson is under no illusions; she sells sandwiches, even if they're good quality and healthy ones.
Yet hers are sold in 35 stores around Australia and New Zealand, with plans for 100 in a few short years. Sampson is very clear about what it takes to compete in the crowded marketplace of lunchtime food options.
How to use PR to build your reputation in business and on boards. By Catriona Pollard
Some company directors and CEOs see public relations as something that only benefits the company as a whole.
What many in the top job may not realise is that the PR opportunities available to them within their company can give their own reputation a boost and increase their chances of landing a position on a board or making their next career move. Here are some strategies that use PR to improve your reputation.
Research into customers' emotional intelligence has implications for staff training.
Superior customer service has long been recognised as a source of competitive advantage for service providers.
This is never truer than when things go wrong. When customers complain or are disadvantaged is the time when superior customer service really has to work. If a company can't manage a customer when something goes wrong, that customer will rarely come back, moreover, they will tell everyone they know what happened.
Rolling natural disasters have placed Australian leadership under immense pressure and scrutiny. What went well, and what leadership lessons can be learned? By Sarah Marinos
On 7 February 2009, bushfires swept through Victoria claiming the lives of 173 people. Countless homes were destroyed and the Victorian landscape was changed forever.
The following year those fires claimed the career and reputation of Christine Nixon, the former Chief Commissioner of Victoria Police and the Coordinator of the State Emergency Response Plan for the fires.
Is pizza the undisputed king of fast food? Domino's CEO Don Meij believes so and outlines the reasons for why his company's business mix is succeeding. By Jason Day
"Thinking outside the box and exploring new opportunities within the pizza business." This was how Don Meij described the way in which Domino's Pizza Enterprises Ltd would tackle sustainable growth in the company's 2010 annual report.
Recent events can only serve to increase the pressure on organisations to get everything right when things go wrong. By Gillian Bullock
There was a time when risk management operated in a parallel universe to a company's core operations, where it was treated as a separate, rather than integral, part of the business.
But in the wake of the GFC, risk management has become increasingly important and is now often used as a prospective rather than a reactive tool in many businesses.
Trust in the workplace is one concept with a direct relationship with your bottom line. By Chris Sheedy
A buzzword for success in business you're likely to hear more of in the next few years is 'trust'. Proponents argue that it may be the single most important factor within organisations today. And, since trust must be earned, the experts say it's high time that managers begin working on it.
This guide gives a handy summary of the most popular productivity-improvement methods used today. By Roger Perry and Christine Burke Among the most commonly used change and improvement methodologies are Lean, Six Sigma, Process Re-engineering and hybird methodologies. This overview is intended to guide executive decision-makers through the advantages and disadvantages of each, and the particular circumstances in which they are best deployed. Lean What is it?
Colin Blair oversees an organisation of experts in standardisation, providing a vital link in Australia's socio-economic development. By Jason Day
Ever thought of a world without recognised standards? Unless you are literally referencing Australian Standards, Handbooks or Codes, it's quite possible that you rarely give them much thought. That's even if there's plenty of relatively informal benchmarking or ratings systems in everyday life: a four-star hotel or five? Will we see that two-and‑a-half-star film or not?
