This short course explores the personal impact cycle, and the role that communication plays in perception. You will learn a range of proven communication techniques and strategies, allowing you to develop and maintain successful workplace relationships.

*Now available in Parramatta, NSW.

PRICE - Please Choose Your Location First
Non Member

This course is right for you if:
If you want to improve your personal communication skills to better express your thoughts, opinions and understanding to others in the workplace.

Your employer will benefit because:
You'll be able to identify different communication styles, overcome communication barriers, express empathy, listen and ask questions more effectively, and give and receive meaningful feedback.

2 days

This AIM course was previously called Communicate Effectively at Work.

Please note that the prices for AIM short courses do not include assessment. If you wish to complete the assessment for the relevant unit of competency or discuss doing a full qualification please contact the AIM Client Services team on 1300 658 337.

  • Adopt behaviours to improve your personal impact
  • Understand the role of culture, stereotypes and bias in communication
  • Use active listening techniques to enhance understanding and show empathy
  • Use effective questioning skills
  • Identify and develop your personal communication style
  • Give and receive appropriate feedback
  • Use proven communication techniques to deal with difficult situations
  • Break down barriers to effectively communicate

By managers, for managers - that is the principle through which AIM selects, endorses and ultimately entrusts to its talented pool of facilitators the important task of educating the future managers of Australia.

AIM’s facilitators are selected on the basis of both their skills as presenters and their academic and practical experience. We take very seriously the notion that the art and science of management is best imparted by those who have been down that road and continue to practise in the area of management.

Facilitators delivering this course include:

Paula Cunniffe
Paula commenced her career as a social worker in London having completed a Social Sciences degree in Dublin. Further study in Organisational Dynamics ignited a passion for understanding workplace behaviours, the challenges and potential solutions that can embody positive, productive workplaces. Paula brings to management and leadership development over 25 years' experience as a leader of teams, a facilitator of leadership development and a reflective, insightful approach to positive interaction. Her success comes from a very natural ability to build rapport and trust, encourage self-reflection and a focus on practical actions that ensure positive, powerful outcomes.

Jacqui Perkins
Jacqui is a facilitator, speaker and coach, with a particular interest in the field of sales management, communication and leadership. She has many years of leadership experience in the corporate world, at a senior management level in Johannesburg, South Africa. She also has experience in facilitating a broad range of leadership programs, for client companies across a wide spectrum of industries, throughout South Africa and Australia.

Megan Smith
Megan has 10 years’ experience in working with industries in the corporate and finance sectors including health, pharmaceuticals, transport, telecommunications, media and retail. She has a passion for customising learning programs and designing experiential learning tools. Megan has partnered with some of Australia's leading corporate identities to custom-design and delivers proven training solutions.

Please note: facilitator availability is subject to change. The facilitators profiled above are a representative sample of who can deliver this particular course.


Course fees include:

  • Comprehensive course notes
  • Lunch
  • Morning and afternoon teas

Please advise AIM when booking if you have any dietary or accessibility requests.


Thank you!

A member of our team will be in touch shortly or if you prefer
to talk to someone now, please phone 1300 658 337.

AIM Client Services team