The Assertiveness Techniques short course will provide you with personal insight into the ways in which you respond to different people, situations and events. With a strong focus on communication and behaviour, it gives you tools and techniques to effectively manage your responses and express your views and plans.

PRICE - Please Choose Your Location First
Non Member

This course is right for you if:
You would like to communicate more confidently, effectively and assertively with others.

Your employer will benefit because:
You'll have the confidence to express your ideas, opinions, wants and needs while building more productive workplace relationships.

2 days

This AIM course was previously called Assertiveness Skills.

Please note that the prices for AIM short courses do not include assessment. If you wish to complete the assessment for the relevant unit of competency or discuss doing a full qualification please contact the AIM Client Services team on 1300 658 337.

  • Recognise, monitor and control your behaviour
  • Identify when, why and how to respond assertively
  • Demonstrate your assertive rights
  • Openly express how you feel

By managers, for managers - that is the principle through which AIM selects, endorses and ultimately entrusts to its talented pool of facilitators the important task of educating the future managers of Australia.

AIM’s facilitators are selected on the basis of both their skills as presenters and their academic and practical experience. We take very seriously the notion that the art and science of management is best imparted by those who have been down that road and continue to practise in the area of management.

Facilitators delivering this course include:

Kerry Anne Cassidy
Kerry Anne is a motivated and energetic facilitator, coach, public speaker and program developer with international exposure, having worked and lived in both Africa and Australia. She has been invited to train all over Africa and has successfully implemented substantial customer service and management implementations in large companies in both countries. Kerry Anne has over 17 years' experience in coaching, training and assessment, personal development, management, sales and customer service across a range of industries including retail, automotive, construction, transport, logistics, education, government, mining, healthcare, energy and the telecommunication sector.

Suzanne Loubris
Suzanne has over 15 years’ experience in training and development both internationally and within Australia. She is a specialist in emotional intelligence and works across all organisational levels, from managing directors to frontline staff. She guides organisations through behavioural change. Her goal for any session is that participants leave with new perspectives toward their work and life, and new or enhanced behavioural skills. Suzanne also works with groups in the areas of conflict resolution, and with individuals in the areas of coaching and counselling. 

Please note: facilitator availability is subject to change. The facilitators profiled above are a representative sample of who can deliver this particular course.


Course fees include:

  • Comprehensive course notes
  • Lunch
  • Morning and afternoon teas

Please advise AIM when booking if you have any dietary or accessibility requests.


Thank you!

A member of our team will be in touch shortly or if you prefer
to talk to someone now, please phone 1300 658 337.

AIM Client Services team