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The Change Management short course takes a look at why people resist change and the skills and qualities you need to effectively manage change. This course provides you with the tools you need to...
The Coaching and Mentoring short course focuses on developing the necessary skills to facilitate a learning relationship including implementing a program and reviewing its effectiveness.
The Conflict Resolution short course explores the factors that drive conflict and the skills required to effectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach...
The Contract Management short course is designed as a practical guide to managing the implementation and monitoring of contracts. Exploring the contract lifecycle, you will learn the concepts and...
This short course addresses how to develop, implement and maintain a strategic approach to planning and managing human resources. Your increased ability to identify HR issues and champion...
The Critical Thinking and Problem Solving short course provides you with the skills you need to make decisions that are aligned to business goals. The course considers a range of models and...
The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all...
The Dealing with Difficult Behaviours short course supports your development as a proficient communicator, adept in dealing with challenging personalities and situations. Through this course you will...
This short course helps you develop the skills required to formulate strong business cases, as well as other objective-driven submissions.