• Essential Selling Skills
    The Essential Selling Skills short course provides you with the framework to manage your sales activities and the practical skills to identify prospects and present compelling solutions. You will learn techniques to successfully identify and negotiate sales opportunities to improve your sales results. *Now available in Parramatta, NSW.
  • Building Client Relationships
    The Building Client Relationships short course provides valuable insight into building sales, retaining business and increasing referrals through the development of successful long-term client relationships. It explores how to identify, differentiate and customise solutions with new and existing clients and how to leverage enhanced interpersonal skills for success.
  • Customer Service
    The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focusing on professional communication, this course will help you manage and monitor the effectiveness of your service to customers. *Now available in Parramatta, NSW.
  • Key Account Management
    The Key Account Management short course will provide you with the tools and techniques to develop and implement tailored key account management strategies for your organisation.
  • Managing Your Sales Team
    The Managing Your Sales Team short course provides the specific skills required by the modern sales manager to achieve results through the efforts of the sales team. Focusing on creating a high performance sales culture, you will learn the skills to recruit, develop and manage your sales team for results.
  • Marketing Fundamentals
    The Marketing Fundamentals short course explores the role of marketing within the organisation. Exploring the concepts of research, planning, segmentation and positioning, you will learn how marketing activities support the attainment of business goals.
  • Sales Fundamentals
    This short course effectively highlights the need to recognise opportunities to promote an organisations goods and services; even if your role is not primarily sales-based. Not only will you gain an understanding of the psychology of selling, you'll learn how to spot opportunities and convert them into revenue.
  • Strategic Marketing
    The Strategic Marketing short course examines all facets of strategic marketing from market analysis and customer profiling to segmentation and brand positioning. You will learn the benefits of adopting strategic marketing tools and how they can support you in growing your organisation.