Body: 

The Building Client Relationships short course provides valuable insight into building sales, retaining business and increasing referrals through the development of successful long-term client relationships. It explores how to identify, differentiate and customise solutions with new and existing clients and how to leverage enhanced interpersonal skills for success.

PRICE - Please Choose Your Location First
$
Non Member
$
Member
OVERVIEW

This course is right for you if:
If you are in a sales related role with responsibility for delivering on client needs and developing and maintaining ongoing relationships.

Your employer will benefit because:
You will have the skills and confidence to effectively engage with new and existing clients and realise the value of long-term relationships.

Duration: 
2 days

This AIM course was previously called Build and Manage Client Relationships.

Please note that the prices for AIM short courses do not include assessment. If you wish to complete the assessment for the relevant unit of competency or discuss doing a full qualification please contact the AIM Client Services team on 1300 658 337.

LEARNING OUTCOMES
  • Identify and respond to the needs and expectations of different clients
  • Network effectively to build and maintain client relationships
  • Customise products and services to meet client needs
  • Develop client loyalty plans
ACCREDITATION

This course aligns with the following unit of competency:

BSBREL402 Build client relationships and business networks

Please note that the prices for AIM short courses do not include assessment. If you wish to complete the assessment for the relevant unit of competency or discuss doing a full qualification please contact the AIM Client Services team on 1300 658 337.

OUR FACILITATORS

By managers, for managers - that is the principle through which AIM selects, endorses and ultimately entrusts to its talented pool of facilitators the important task of educating the future managers of Australia.

AIM’s facilitators are selected on the basis of both their skills as presenters and their academic and practical experience. We take very seriously the notion that the art and science of management is best imparted by those who have been down that road and continue to practise in the area of management.

INCLUSIONS

Course fees include:

  • Comprehensive course notes
  • Lunch
  • Morning and afternoon teas

Please advise AIM when booking if you have any dietary or accessibility requests.

 

Thank you!

A member of our team will be in touch shortly or if you prefer
to talk to someone now, please phone 1300 658 337.

Sincerely,
AIM Client Services team